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FREQUENTLY ASKED QUESTIONS

 

Below are our most frequently asked questions. Click on the question to be taken to the answer. If you have a question that is not answered here, please visit the contact us page or call us toll-free at 1-888-POP-POP-8.
 

Our Products

How much popcorn do I need for my party / event?
That amount can vary greatly depending on your individual needs! An actual "serving" of popcorn is only one cup. Most people will eat quite a bit more. As a general starting point, we suggest to plan for two cups of popcorn per person. Our one gallon small bag will then provide about eight servings. We offer bulk sizes as well as individual sizes for all 230+ gourmet popcorn flavors!
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Is your popcorn healthy to eat?
Popcorn is one of the healthiest snacks around - and tasty too! Popcorn is whole grain, low in calories and fat, and a complex carbohydrate.
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What about oils? What oil do you pop your popcorn in?
More great news! We're proud to say that the popcorn in most of our 200 popcorn flavors is popped with 100% hot air!

There are some exceptions. These flavors are oil popped:
- Butter & Salt, Theater Style (popped in coconut oil)
- Baby Caramel, Baby Cheddar, Baby White Salted, Baby Yellow Salted (these kernels are just too small for our hot air poppers; popped in coconut oil)
- Cinnamon Kettle Corn, Original Kettle Corn, Barbecue Kettle Corn, Cheddar Kettle Corn, Jalapeno Kettle Corn, Ranch Kettle Corn, White Cheddar Kettle Corn (popped the old fashioned way in a giant hand-stirred pot; popped in corn oil)
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Do you really make over 230 flavors of popcorn?
Yes we do! Just don't ask us to name them all! We have a list for that. Click on "Flavors" in the bar at the top or bottom of the page. There's an alphabetical list there. You can even sort the list by price category (you know, "savory", "sweet", etc.). Clicking a flavor takes you to a page where you can buy it by the bag.
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You must have a giant warehouse full of popcorn! Is it fresh?
We're not like those other popcorn companies. Our popcorn chef hand-makes every batch of popcorn to order! You can order as little as one gallon of any of our popcorn flavors year-round. We have daily popcorn flavors that are available all the time in even smaller sizes.
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But, how long will my popcorn stay fresh?
Just in case you don't finish it all right away, here are some tips:
Our pack size bags (including the bags in sampler boxes) will keep 6-8 weeks.
Bulk sizes (bags 1-gallon or larger) have the freshest taste for up to 2 weeks.
Your results may vary but you can maximize the freshness time by keeping the popcorn away from humidity and direct sunlight. Store it in a cool and dry place.
If you are planning a party you can order early and select a future time to ship your order. Just be sure to consider the time in transit found on our Shipping Policy page (click link at the bottom of the website).
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I would love to order your product! Can I get a sample of your popcorn?
Our sampler boxes are the best way to get a taste of a lot of different flavors. Try the Ultimate Sampler! Samples of our popcorn are always available in our Orlando store too! If there is a flavor you really must try before you buy please call us and we can mail you a taster bag on us (you pay the postage).
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I love the variety samplers! Can I pick out all my own flavor choices?
Yes! You can choose your own popcorn flavors or use the preselected options. You can even let our chef make all the choices for you if you're in the mood for a surprise! Daily flavors are guaranteed to go in your box. Special order flavors are subject to availability meaning we need to have it already made. See our "Flavors" page for the difference.
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Ordering & Payment

Is my information secure?
You can shop at KernelEncorePopcorn.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing network.

The company adheres to strict industry standards for payment processing, including:

•128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

•Industry leading encryption hardware and software methods and security protocols to protect customer information.

•Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please visit www.authorize.net.

KernelEncorePopcorn.com is registered with the Authorize.Net Verified Merchant Seal program.
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How do I register with your website?
You can find the "Register" link on the top of the storefront. Enter your shipping and billing information along with your email address and desired password. You may also join our mailing lists there. Registration with our website enables you to save your settings and preferences, shopping history and more. You can quickly and easily order and complete your checkout on future visits. Registration is free.
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What types of payment do you accept?
We accept Visa, MasterCard, Discover and American Express.
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When will my credit card be charged?
Your card is authorized when you place your order. Typically at that time the funds are placed on hold by your card issuer. We actually charge your card when the order ships. If you have requested an order hold for a future shipment date your card will be charged in about five business days.
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Do you charge sales tax?
The law requires us to collect sales tax on all orders within Florida. Sales tax is calculated on the product total.
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Shipping & Delivery

When will my order ship?
Kernel Encore Gourmet Popcorn makes your popcorn after you order it to guarantee freshness. Standard Processing is 2-7 days but we do offer Rush (next day) and Urgent (same day) Processing. We know you can't wait to dig in so we get it ready as quickly as possible.
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I am planning ahead for a special event. When should I place my order?
If you are choosing Standard Processing allow 7 days plus transportation time to receive your order. That doesn't mean it will take 7 days to get your order out but it's possible. Your order could ship anytime between one to seven days. UPS Ground does not count Saturday, Sunday or some holidays as a travel day. Please always allow at least one extra day on the UPS Ground times for unplanned exceptions (weather, train issues, etc.). Please allow for both processing time and shipping time when placing your order.
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Do you ship to Alaska / Hawaii / US Territories?
Yes! Your shipping charges will be calculated during checkout. Our free UPS Ground shipping offer is only available for the contiguous United States. To request a UPS Ground rate please contact Customer Service.
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Do you ship to APO / FPO / DPO addresses?
Yes! We use USPS Priority Mail for this service. Your shipping charges will be calculated during checkout.
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Do you ship to post office box addresses?
Yes! You will need to select USPS Priority Mail as your shipping option since UPS and FedEx cannot deliver to those addresses. Your shipping charges will be calculated during checkout.
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Do you ship outside the United States?
At this time we do not offer international shipping.
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Wholesale & Fundraising

Do you sell your popcorn wholesale?
Yes! Our popcorn is available for wholesale purchase for specialty stores, concession stands, entertainment venues and more. We offer individual pack sizes and bulk sizes. Shipping is FOB Orlando, FL on all wholesale orders. Online ordering for wholesale orders is not available. Please fill out the "Contact Us" page with information about your business for additional details.
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Do you have a fundraising program?
Yes! Please see our Fundraising page for details.
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