Frequently Asked Questions

 

Below are our most frequently asked questions. Click on the question to be taken to the answer. If you have a question that is not answered here, please click on Customer Service at the top of the page.

 

Our Products

How much popcorn do I need for my party / event?
That amount can vary greatly depending on your individual needs! An actual "serving" of popcorn is only one cup. Most people will eat quite a bit more. As a general starting point, we suggest to plan for two cups of popcorn per person. One gallon of popcorn will then provide about eight servings. We offer bulk sizes as well as individual sizes for all 250 gourmet popcorn flavors!
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Is your popcorn healthy to eat?
Popcorn is one of the healthiest snacks around - and tasty too! Popcorn is whole grain, low in calories and fat, and a complex carbohydrate.
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What about oils? What oil do you pop your popcorn in?
More great news! We're proud to say that the popcorn in most of our 250 popcorn flavors is popped with 100% hot air!

There are some exceptions. These flavors are oil popped:
- Butter & Salt, Theater Style (popped in coconut oil)
- Baby Caramel, Baby Cheddar, Baby White Salted, Baby Yellow Salted (these kernels are just too small for our hot air poppers; popped in coconut oil)
- Cinnamon Kettle Corn, Original Kettle Corn, Barbecue Kettle Corn, Cheddar Kettle Corn, Jalapeno Kettle Corn, Ranch Kettle Corn, White Cheddar Kettle Corn (popped the old fashioned way in a giant hand-stirred pot; popped in corn oil)
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Do you really make 250 flavors of popcorn?
Yes we do! Just don't ask us to name them all! We have a list for that. Click on "Flavors" in the blue bar at the top of the page. You will see our Daily, Special Order and Seasonal popcorn flavors grouped and listed alphabetically there. Clicking a flavor takes you to a page where you can buy it in 1-gallon bags plus see other available bag sizes.
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You must have a giant warehouse full of popcorn! Is it fresh?
We're not like those other popcorn companies. Our popcorn chef hand-makes every batch of popcorn to order! You can order as little as one gallon of any of our popcorn flavors year-round. We have daily popcorn flavors that are available all the time in even smaller sizes.
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But, how long will my popcorn stay fresh?
Just in case you don't finish it all right away...
Our pack size bags (including the bags in sampler boxes) will have the freshest taste for about 2 months.
Bulk sizes (bags 1-gallon or larger) have the freshest taste for about 2 weeks.
Your results may vary but you can maximize the freshness time by keeping the popcorn away from humidity and direct sunlight. Store it in a cool and dry place.
If you are planning a party you can order early and select a future date to receive your order.
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I would love to order your product! Can I get a sample of your popcorn?
Our sampler boxes are the best way to get a taste of a lot of different flavors. Try the Ultimate Sampler! Samples of our popcorn are always available in our Orlando store too. If there is a flavor you really must try before you buy please call us and we can mail you up to 5 taster bags on us (you pay the $7.15 postage).
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I love the variety samplers! Can I pick out all my own flavor choices?
No. Your popcorn sampler will be hand picked from today's available flavors only (from our complete menu of 250+ flavors). You can select taste preferences for a more personal variety.
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Ordering & Payment

Is my information secure?
You can shop at KernelEncorePopcorn.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing network.

The company adheres to strict industry standards for payment processing, including:

•128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

•Industry leading encryption hardware and software methods and security protocols to protect customer information.

•Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please visit www.authorize.net.

KernelEncorePopcorn.com is registered with the Authorize.Net Verified Merchant Seal program.
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How do I register with your website?
You can find the "Register" link on the top of the storefront. Enter your shipping and billing information along with your email address and desired password. You may also join our email list there. Registration with our website enables you to save your settings and preferences, view invoices and shopping history and more. You can quickly and easily order and complete your checkout on future visits. Registration is free.
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What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and Paypal.
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When will my credit card be charged?
Your card is authorized when you place your order. Typically at that time the funds are placed on hold by your card issuer. Your credit card will be charged after your order is reviewed by our order team.
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Do you charge sales tax?
The law requires us to collect sales tax on all orders within Florida. Sales tax is calculated on the product total.
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Shipping & Delivery

When will my order ship?
Kernel Encore Gourmet Popcorn makes your popcorn after you order it to guarantee freshness. When you select a Standard option our order processing time is up to 3 business days for orders under $500. For each $500 increment please add 1 business day to the expected order processing time. When you select an Expedited option we prepare and ship your order by the next business day if your order is received by 6 PM EST. There is a map on the Shipping Policy page that shows combined processing and transit time for Standard and Expedited Shipping. If you need your popcorn even faster we offer fast shipping options including 3-Day, 2-Day and Next Day. Our Shipping Policy page will let you know the expected ship by date for Standard and Expedited orders placed at that time. Time in transit does not count Saturday, Sunday or some holidays as a travel day. We know you can't wait to dig in so we get it ready as quickly as possible. Many Standard orders are popped and shipped in 1-2 business days.
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I am planning ahead for a special event. When should I place my order?
Just select the date you want to receive it during checkout. We will figure out when we need to make it and ship it to target that delivery date. If for example our shipping map says "3-6 business days" for your area you will need to pick a date that is AT LEAST 6 business days in the future. It's a good idea to allow at least one extra day on the Ground times for unplanned exceptions (weather, train issues, etc.). We don't recommend picking the last possible day before the date you are serving the popcorn.
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Do you ship to Alaska & Hawaii?
Yes! Your shipping charges will be calculated during checkout.
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Do you ship to APO/FPO/DPO addresses or US Territories?
Yes! We use USPS Priority Mail for this service. Your shipping charges will be calculated during checkout.
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Do you ship to post office box addresses?
No. But USPS does offer Street Addressing as an opt-in service in many locations so you can receive packages. Check with your local post office for details.
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Do you ship outside the United States?
No. At this time we do not offer international shipping.
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Make Money With Kernel Encore

Do you have a fundraising program?
Yes! Please click on "Fundraising" at the bottom of the page for details.
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Do you offer a wholesale program?
We offer our discounts for large portion pack orders and bulk size orders to everyone. Save up to 50% on portion packs and up to 30% on bulk sizes. Quantity discounts are shown on each item page display.
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Do you offer coupons or specials?
Yes! Please join our email list. The signup link is at the bottom of the page. You can also check our current Deals by clicking the link in the blue bar at the top of the page.
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